At Bank AlJazira ("the Bank", "we" , “Us”, “Our”), headquartered in the Kingdom of Saudi Arabia, we place the utmost importance on your privacy. This policy covers all our products and services and ensures full compliance with the Personal Data Protection Law. We are committed to protecting your personal information through secure mechanisms and only collect the minimum necessary data to enhance your services and overall experience, always with your explicit consent.
This privacy notice informs how Bank AlJazira collects, uses, stores, shares, and processes your personal data. Our goal is to offer Sharia-compliant, high-quality financial products and services, while adhering to the highest data privacy standards. We clarify the legal basis for our data processing and the security measures we take to protect your personal data from unauthorized access or any misuse or loss. Your trust in us is of paramount importance, and we are committed to transparent and responsible data handling practices, in accordance with the Personal Data Protection Law in the Kingdom of Saudi Arabia.
At Bank AlJazira, our location-based services determine your location using satellite, mobile, or other networks. These technologies may involve sharing your location data with us to offer high protection and features like finding our nearest branches or receiving location-based notifications. Your location data will not be used to identify you without your explicit consent.
We may collect and process your personal data where necessary in accordance with the Saudi Personal Data Protection Law (see section: Lawful Basis for Processing). Collected data will be used for customized products and services of high quality. It is subject to customer awareness and consent. In case of rejection to use personal data, it may impact the ability to provide the requested products or services.
Type
Details
Identification data
Full name, gender, place and date of birth, nationality, IQAMA, driving license number, photo, signature, customer account number, customer ID, passport number, proof of identity.
Contact information
National or business address, email address, telephone number.
Sensitive data
Health data, biometric data, and religion details
Financial information
Loan details, transactions, Income and other revenues, Insurance data
Education and employment information
Employment details, Educational and professional certifications, Current and past employers details, date of joining, dependents information.
Interaction data
Comments, suggestions, records of communications via phone, email, WhatsApp, social networks.
Video surveillance data
Data from video protection systems, including surveillance cameras.
Device data
IP address, technical characteristics, and unique identification data.
Login credentials
Personalized security features for connecting to our websites and applications.
Legal and regulatory requirements
Information required by the Bank for legal and regulatory requirements (Mandated by SAMA and other competent authorities) such as Know Your Customer (KYC) and Anti-Money Laundering (AML).
In order to provide our services, we process personal data that we obtain from the following sources:
We process your personal data according to the principles outlined in the Saudi Personal Data Protection Law (PDPL) for the purposes for which it was collected. The lawful basis for processing includes:
We may share your personal data with:
In some circumstances, this may involve transferring your personal data outside of Saudi Arabia, with appropriate safeguards in place to protect your data.
At Bank AlJazira, your data security and privacy are our top priorities. We proudly implement industry-leading security measures to protect your personal information. This includes advanced cybersecurity monitoring, strict access controls, robust encryption, and regular security assessments to ensure your data remains safe from unauthorized access, disclosure, alteration, or destruction.
We retain your personal data only as long as necessary for the purposes for which it was collected, as required by law, or for purposes necessary for us to meet our operational obligations, subject to appropriate safeguards.
You have rights regarding your personal data, including:
To exercise any of the above data subject rights, please contact us through email: DataPrivacyOffice@bankaljazira.com .
Please do not share personal data on Bank Aljazira social media platforms. Contact us directly via:
https://www.bankaljazira.com/ar-sa/Contact-Us
Disclaimer: Bank AlJazira is not responsible for any personal data shared over social media platforms and shall only be communicated through the official channels.
We may use your personal data for marketing purposes with your consent. You may request to stop it any time by visiting branches or through Contact us service:
We use cookies to monitor how people use our website. A cookie is a piece of information stored on your computer's hard drive that records how you have used a website. This helps us understand how our customers use our website so we can develop and improve it. For more information, please contact our Data Privacy Office (DPO) at DataPrivacyOffice@bankaljazira.com .
This Privacy Notice may be subject to periodic updates. Data Privacy updates will be through Bank AlJazira website. Last update on September 10, 2024.
Keeping your personal data accurate and up to date is very important for us. Please contact us for any changes to your information during your relationship with us. If you have any questions about this Privacy Notice or require further information, please contact our Data Privacy Office (DPO) at DataPrivacyOffice@bankaljazira.com .